1. Preamble

These General Terms and Conditions of Sale (GTCS) govern the contractual relationship between the vehicle rental company (hereinafter referred to as "the Renter") and any individual or legal entity (hereinafter referred to as "the Customer") wishing to reserve and rent a vehicle via the website. Any order placed implies full acceptance of these terms and conditions, without exception or reservation. These conditions may be modified at any time, the applicable version being that in force on the day of the reservation.

2. Rental eligibility conditions

To access the rental service, the Customer must meet certain essential criteria. They must hold a valid driving license. The original driver's license must be presented on the day the vehicle is picked up (AM, BSR, B1, B). Valid identification in the same name is also required. The Hirer reserves the right to refuse the rental if the documents presented are not in conformity.

3. Reservation

Vehicle reservations can be made directly online via the website or at the agency. Once the reservation form has been completed and payment validated, the Hirer sends the Customer a summary confirmation. This confirmation constitutes final validation of the order. If the reserved vehicle is unavailable, the Hirer will offer an equivalent model or a refund of the amount paid, without any compensation being claimed.

4. Rates and payment terms

Prices shown are in euros and include all taxes, unless otherwise stated. They vary according to vehicle category, rental duration, period, kilometers included, options chosen, and any additional insurance taken out. Payment is made securely online by credit card. The rental is confirmed only after full payment has been received on site. The Hirer reserves the right to modify his rates at any time, while guaranteeing the application of the rate in force at the time of booking. The Rental Price is the price resulting from the Rental Firm's rates in force on the day the Rental Contract is signed. If this period is exceeded, the rate displayed in the agency applies to the entire rental period.

5. Security deposit

A security deposit is required before the vehicle is handed over. This deposit is used to cover any damage, shortages of fuel, delays, or infractions that may occur during the rental period. It is made by bank imprint and is not cashed, except in the event of default by the customer. The amount of this deposit depends on the category of vehicle rented and is specified at the time of reservation. If no anomaly is noted on return, the imprint is removed within a few working days.

6. Vehicle pick-up and drop-off

The vehicle is made available at the time and address agreed at the time of reservation, with a load of between 80 and 100%. The Customer is required to inspect the vehicle in the presence of the Hirer or his representative, and to sign a joint inventory of fixtures. On return in the morning, the vehicle must be returned clean, with a charge of between 80 and 100% (unless otherwise specified in the contract), and without any additional damage. If the vehicle is returned in the morning without being recharged, one day's rental will be charged. If the vehicle is returned in the evening, the Hirer undertakes to recharge the vehicle at no extra charge.. Any vehicle returned damaged or in a non-conforming condition will be invoiced. The vehicle must be returned to its original location (unless otherwise specified in the contract).

7. Vehicle operating conditions

The Customer undertakes to use the vehicle in accordance with the Highway Code and the rules of prudence. The vehicle may not be used for illegal purposes, for competitions, for transporting passengers for remuneration, or for towing another vehicle, unless authorized in writing by the Hirer. The Customer is responsible for any offence, negligence or damage caused during the rental period. He/she is also responsible for the level of oil, coolant and tire pressure during the period of use. We recommend that you recharge the battery as often as possible to keep its charge level between 20 and 80%. If you recharge the EV when the battery level is below 20 %, the charging time will be longer. IMPORTANT: You must not allow the battery charge level to fall below 10 %, as this considerably reduces battery life and may cause damage. Any failure due to a low battery level is your sole responsibility and charges will apply.

The vehicle information on our website indicates the range theoretically possible with a 100 % charged battery, based on data available on the market. Please note that this is a theoretical range only, and is not guaranteed: actual battery life depends on many factors, including vehicle model, driving style, road/traffic conditions, weather, and battery composition and age. We will do our utmost to ensure that the EV you pick up is charged to at least 75 %. During the rental period, you must plan stops to recharge the battery before its level becomes low. Recharging an EV is fundamentally different from refueling a diesel or gasoline vehicle. The best practice is to recharge the EV every time you park, including at night, topping up with a quick charge if necessary. IMPORTANT: It is your responsibility to ensure that the EV has a sufficient battery level to enable you to complete your journey or get to a charging station. Charging stations must be used in accordance with the instructions provided on the site in question. You are solely responsible for your use of the charging stations. If you misuse or damage a charging station (whether or not it is a network charging station), we may receive a fine or claim for damages. In this case, we will charge you for the fine or damages. IMPORTANT: Parking charges are separate from recharging charges: always check parking regulations when entering a parking lot. You must take care to use the charging station and charging cable (supplied with the EV or attached to a public charging point) responsibly and thoughtfully so as not to expose members of the public to a risk of falling or other danger. All our vehicles are designed to be recharged from a household socket (16A).

The Customer or any authorized Driver is required not to use or allow the use of the rented vehicle, in particular:

• off carriageways,
• for the transport of goods for consideration, unless authorized in writing by the Hirer,
• for transporting people for hire or reward,
• for learning to drive,
• for trials, competitions or car races,
• by any person under the influence of alcohol (blood alcohol level above the legal limit) or any prohibited substance (narcotics, unauthorized medication or medication presenting a known risk for driving a vehicle, etc.),
• to carry a load or number of passengers in excess of the manufacturer's specifications,
• for the transport of flammable, explosive or radioactive materials (oils, mineral spirits, etc.) which could damage the vehicle or pose an abnormal risk to its occupants and/or third parties; this prohibition does not apply to the transport of common, everyday products such as bottles of alcohol, mineral oil or gas refills,
• to push or tow another vehicle,
• for all sublets,
• for use in areas closed to the public (airports, military zones, etc.),
• with the intention of committing an offence.

In general, the Customer and any Authorized Driver must comply with the provisions of the Highway Code. The Customer and any Authorized Driver also undertake to keep the vehicle keys in their possession, to use the anti-theft device and to lock the vehicle, keeping the vehicle registration documents with them.

8. Insurance, claims and theft

All vehicles rented by the Hirer are covered by third-party liability insurance in accordance with current regulations. In accordance with article R.211-5 of the French Insurance Code, "the obligation to take out insurance applies to compensation for bodily injury or material damage resulting from traffic:

1° accidents, fires or explosions caused by the vehicle, the accessories and products used in its operation, and the objects and substances it carries;

2° the fall of such accessories, objects, substances or products". Subject to compliance with their obligations under these terms and conditions, the Customer and any Authorized Driver are therefore covered against the financial consequences of their civil liability for bodily injury or property damage caused to third parties (including vehicle passengers) and in which the rented vehicle is involved. The Customer or any authorized Driver, in the position of driver at the time of the accident, is not covered by this warranty. Damage to the vehicle is also not covered by compulsory third-party liability insurance. In this respect, the Customer or any Authorized Driver has the option of limiting his liability as set out in article 10.

Compulsory third-party liability insurance does not apply:

• for damage caused by the Customer or any Authorized Driver to their servants or employees with the rented vehicle,
• for damage suffered by persons transported when their transport is not carried out in sufficiently safe conditions as described in article A.211-3 of the French Insurance Code,
• if, at the time of the claim, the Customer's driving license or that of any Authorized Driver, if driving, is not valid or has been withdrawn,
• in general, events excluded from coverage under articles R.211-10 and R.211-11 of the French Insurance Code,
• in the event of wilful misconduct or fraud within the meaning of Article L.113-1 of the French Insurance Code,
• if the rented vehicle is used for trials, competitions or motor races,
• in the event of attempted suicide or suicide,
• in the event of attempted fraud,
• in the event of an intentional misrepresentation in the contact details given on the Rental Agreement or the accident report. In the event of non-compliance with the obligations resulting from these GTC, the Customer or any authorized Driver is required to reimburse the Hirer for any sum or compensation that the Hirer may have paid to a third party on behalf of the Customer in the event of death or bodily injury and/or property damage suffered by the third party.

On behalf of its customers, the Rental Firm has taken out a driver/passenger guarantee ("Garantie Individuelle Accident") with a reputable insurance company. Under certain conditions, this guarantee provides the driver and passengers of the vehicle with coverage in the event of disability, death and medical expenses resulting from bodily injury following an accident. In the event of a claim, the Customer must inform the Hirer, who will provide him/her with the claim declaration file. This file must then be sent by the Customer directly to the insurer, who is solely responsible for managing and compensating "Garantie Individuelle Accident" claims. The benefit of the Individual Accident Guarantee only applies for the rental period stipulated in the Rental Contract and in the countries mentioned in the Rental Contract as being authorized for use. At the end of the agreed rental period, and unless the Rental Agreement has been formally extended with the agreement of the Rental Firm prior to the occurrence of the accident, the Customer, any Authorized Driver and any passenger lose the benefit of Individual Accident cover. Glass breakage" and "tire" damage are not covered by Theft and Collision Protection. The same applies to material damage to the interior of the Rental Firm's vehicle (car radio facade, etc.) or to the Customer's vehicle. See agency rates if replacement is necessary.

In the event of a claim of any nature whatsoever - accident, attempted theft, fire, collision with a wild animal or any other damage to the vehicle - (the "Claim"), the Customer or any authorized Driver must take all necessary measures to safeguard the interests of the Hirer and, where applicable, the insurance company, namely :

• notify the Hirer as soon as possible and at the latest within 2 working days following the occurrence or discovery of one of the aforementioned losses or damage, under penalty of losing the benefit of the insurance cover, if the delay in notification has caused prejudice to the Hirer. The benefit of the aforementioned insurance guarantees and Limitations is however maintained if the delay in declaration is due to a case of force majeure. In accordance with article R. 211-13 of the French Insurance Code, the forfeiture of insurance cover cannot be invoked against injured third parties, victims of traffic accidents or their beneficiaries.

He is also required to :

• if necessary, notify the Police or Gendarmerie,
• complete the claim form sent by the Rental Firm's claims department

("the Declaration"), which must be returned to the Hirer duly completed, failing which the benefit of the guarantees will be lost. The Declaration sent by the claims department of the Hirer to be returned to the Hirer as soon as possible must mention :

• the circumstances, date, place and time of the loss,
• names and addresses of any witnesses,
• if applicable, the registration number of the third-party vehicle involved, the name and address of its owner, the name of the insurance company and the related policy number.

In the event of an accident, the Customer or any authorized Driver must draw up a report by completing the document provided in the vehicle, except in cases of force majeure. If a police, gendarmerie or bailiff's report has been drawn up, these documents must be attached to the aforementioned Declaration. The Customer or any authorized Driver is not authorized to enter into any agreement or transaction of any kind whatsoever in the name and on behalf of the Hirer or his insurer.

In the event of theft of the vehicle, the Customer must :

• notify the Hirer as soon as possible and at the latest within two working days of the discovery of the theft, on pain of losing the benefit of the insurance contract, if the delay in reporting has caused damage to the Hirer. However, the benefit of the aforementioned Limitations is maintained if the delay in notification is due to force majeure;
• file a complaint with the competent authorities within the same period. The Customer must provide the Rental Firm with a copy of the complaint report as soon as possible. Failing this, the rental payments due by the Customer will continue to run, unless the delay in filing the complaint is due to force majeure. The original vehicle keys must also be returned to the Hirer. In the event of theft or loss of the original keys, the Customer must :
• notify the Hirer as soon as possible, and at the latest within two working days of the discovery of the loss or theft, failing which the Hirer will lose the benefit of the insurance contract if the delay in notification has caused prejudice to the Hirer. However, the benefit of the aforementioned insurance cover is maintained if the delay in reporting the loss or theft is due to force majeure.
• report the theft or loss of the keys to the Rental Firm and the competent authorities within the same time limit. Failing this, the rent due by the Customer will continue to run, unless the delay in reporting the theft or loss is due to force majeure.

Any damage found on return of a vehicle is assessed by an independent expert approved by the insurance companies. In the case of damage that does not render the vehicle unfit for use, the vehicle is not immobilized, and the appraisal is carried out remotely on the basis of photographs taken when the vehicle is returned. The customer may request a counter-assessment at his own expense. The vehicle may not be immobilized for this purpose, unless the Customer assumes the immobilization costs, which will be at least equal to the vehicle rental charge displayed in the agency for the duration of the immobilization, plus storage costs. If the Customer or any Driver wishes to have a counter-examination carried out, he/she must inform the Rental Firm's claims department in writing, within 48 hours of receiving the independent expert's report, unless prevented from doing so by a legitimate reason or force majeure, at the following address: dolcevita.cavalaire@gmail.com. The Customer expressly agrees to compensate the Hirer for the monetary equivalent of the damage to the rented vehicle, up to the amount to be borne by the Hirer if his liability is established.

9. Loss and damage to the vehicle

Principle of customer responsibility :

UNLESS HE CAN PROVE THAT THEY OCCURRED THROUGH NO FAULT OF HIS OWN, THE CUSTOMER IS LIABLE, IN APPLICATION OF THE PROVISIONS OF ARTICLE 1732 OF THE CIVIL CODE, FOR LOSS AND DAMAGE CAUSED TO THE VEHICLE DURING THE RENTAL PERIOD..

The customer's liability may include the cost of repairs as assessed by an expert or as invoiced by the garage, the market value of the vehicle, compensation for immobilization of the vehicle and all other ancillary costs related to the loss or damage caused to the rented vehicle during the rental period (such as towing costs, vehicle storage costs, expert's fees, file management costs, etc.), as well as cleaning costs necessitated by excessive dirtiness of the vehicle. The claim invoice will include repair costs or costs assessed by the expert's report, the automobile expert's fees, immobilization costs, towing costs, impound fees and DOLCE VITA's administrative costs for handling the claim.

ATTENTION: The Hirer's vehicles are not systematically covered by insurance other than that required by law. Therefore, depending on the circumstances, risks such as theft or damage to the vehicle itself may be borne by the Customer and any authorized Driver, who may be liable for reimbursement of the vehicle's market value at the time of loss.

10. Infringements and fines

The Customer is solely responsible for any traffic violations committed during the rental period, including parking fines. The Hirer is authorized to pass on the Customer's details to the relevant authorities in the event of automatic fines. Administrative fees may be charged for the handling of such offences. The Customer is reminded that he/she is fully responsible for speeding, drinking alcohol, using the telephone while driving, or any other dangerous behavior leading to a violation.

11. Reservation cancellation and modification

The customer may request cancellation or modification of his booking under the following conditions. In the event of cancellation more than 72 hours before the scheduled departure date, a full refund will be granted. Between 72 hours and 48 hours before departure, 50 % of the amount is refunded. After this time, no refund will be made. All modifications (duration, type of vehicle, dates) are subject to availability and may result in a price adjustment. Changes must be requested in writing and approved by the Hirer.

12. Liability

The Hirer cannot be held responsible in the event of late delivery or unavailability of the vehicle for reasons beyond its control (weather conditions, external events, accidents occurring prior to rental). In the event of breakdown or mechanical malfunction not attributable to the Customer, a replacement vehicle may be offered if available. The Hirer declines all responsibility for loss of personal effects or indirect damage suffered by the Customer.

13. Personal data

The personal data collected at the time of booking is required to manage the commercial relationship, process payments and manage the rental contract. They are processed confidentially and securely, in accordance with current regulations (RGPD). Customers have the right to access, rectify and delete their data, which they may exercise by contacting the Hirer at the address given on the site.

14. Applicable law and settlement of disputes

These GCS are governed by French law. In the event of a dispute, the Customer undertakes to seek an amicable solution with the Hirer before taking any legal action. If no agreement is reached, the dispute may be brought before the competent courts at the location of the Hirer's head office. In accordance with article L.612-1 of the French Consumer Code, the Customer may also have recourse to an authorized consumer mediator.

15. Outdoor equipment

– Terminal connection cable to EV adapter or household socket (Topolino),

– VE connection cable (Kate and E-classic Méhari) to terminal adapter, household socket or extension lead,

– Extension cord 10 m to household socket or terminal adapter,

– Pioneer car radio front panel removable for the Kate,

– Bluetooth speaker for the Topolino,

– Spare wheel jack (except Topolino).

16. Electronic invoicing

The customer is solely responsible for the accessories provided. In the event of damage, loss or theft, charges will apply (see agency rates). Invoices issued by the Hirer are in principle sent to the Customer by electronic means and in electronic form to the address indicated for this purpose by the Customer. In this respect, the Customer agrees to no longer receive paper invoices. The Customer also agrees that the Hirer may send electronic invoices to the e-mail address indicated by the Customer in accordance with applicable legal provisions. The Customer may refuse to receive electronic invoices at any time and request that a paper invoice be sent. If an invoice cannot be received or downloaded, the Customer must immediately notify the Rental Firm. In this case, the Hirer will send the Customer a copy of the invoice, identified as a copy. If the problems preventing the transmission of electronic invoices cannot be resolved quickly, the Hirer is authorized to transmit these invoices in paper format until the said problems are resolved. In the event that the Hirer provides the Customer with access data, a user name and/or password, the Customer is obliged to protect such data from unauthorized access and to keep it confidential. If the Customer becomes aware of any unauthorized access to such data, he must immediately inform the Hirer.

17. Acceptance of terms and conditions

The reservation of a vehicle via the site implies the express and unreserved acceptance of these General Rental Conditions. The customer declares that he/she has read and understood these terms and conditions before confirming his/her order, and has accepted them by ticking the appropriate box.